due to the goal of becoming one of the largest producers and exporters of cement in this area, Pioneer Cement Company LLC started a long way to reach the current spot. to make optimum use of accessible resources, an integrated management system has been established in the company. The company has provided the requirements of ISO 9001: 2015 (quality management system), ISO 14001: 2015 (environmental management system), ISO45001: 2018 (occupational health and safety management system), ISO 50001: 2011 (energy management system), ISO 10002: 2014 (Customer Complaints Management System) and ISO 10004: 2012 (Customer Satisfaction Management System) with considering the responsibility towards the available limited resources. As a matter of fact, we are following the undermentioned strategies to follow company’s roles regarding quality control.
- Preservation and maintenance of environment through regular monitoring of pollution indicators and reviewing the impact and changes in environmental aspects and defining the necessary remedial measures.
- Reducing and eliminating accidents through monitoring the doubtful points and emphasizing the creation and application of safety controls.
- Focusing on energy optimization by measuring and monitoring the performance, spotting the waste points and taking the necessary actions, purchasing products and services with higher energy efficiency and improving equipment performance.
- monitoring customer fulfilment and applying their necessities to the technical characteristics of the product.
- Paying maximum attention to customer complaints and turning unhappy customers into loyal ones.
- Maintaining good relationships with the customers and trying to increase their satisfaction.
Therefore, the policy of Pioneer Cement Company in the whole organization is to notify and launch the continuity of compatibility and appropriateness with the current conditions, economic developments, customers’ needs.